Refund Policy

Last Updated: March 8, 2025

At Skillino, we are committed to providing exceptional online learning experiences. This Refund Policy outlines the terms and conditions under which refunds may be requested for purchases made on our platform.

1. Refund Eligibility

1.1 Masterclass Courses

Refund requests for individual masterclass courses must be submitted within 14 days of the original purchase date. To qualify for a refund, you must have completed less than 25% of the course content.

1.2 Subscription Plans

Monthly subscription plans may be cancelled at any time. Refunds for the current billing cycle are available only if requested within 7 days of the subscription renewal date and less than 10% of available content has been accessed during that cycle.

1.3 Annual Subscriptions

Annual subscription purchases are eligible for refund within 30 days of the initial purchase date, provided that fewer than 5 courses have been accessed or started during this period.

2. Non-Refundable Items

The following purchases are non-refundable:

• Digital downloads, course materials, or certificates that have been accessed or downloaded
• Courses where more than 25% of content has been viewed
• Special promotional offers or discounted bundles marked as final sale
• Gift subscriptions that have been redeemed by the recipient
• Third-party services or products purchased through our platform
• Courses purchased more than 14 days ago

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please contact our support team:

• Email: help@nedinvest-za.com
• Phone: +359888982536

Please include the following information in your refund request:

• Order number or transaction identification
• Email address associated with your account
• Course or subscription name
• Reason for the refund request
• Date of purchase

3.2 Processing Time

Refund requests are typically reviewed within 5 business days. Once approved, refunds will be processed within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase.

3.3 Notification

You will receive an email notification confirming whether your refund request has been approved or denied, along with relevant details.

4. Exceptions and Special Circumstances

4.1 Technical Issues

If you experience technical difficulties that prevent you from accessing course content, please contact our technical support team immediately. We will work to resolve the issue promptly. If the problem cannot be resolved within a reasonable timeframe, a refund may be issued at our discretion.

4.2 Content Quality Concerns

If you believe that a course does not match its description or contains significant quality issues, please report this within 7 days of purchase. We will investigate the matter and may offer a refund, course credit, or alternative solution.

4.3 Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us immediately at help@nedinvest-za.com. We will investigate and take appropriate action, which may include issuing a full refund.

5. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion:

• If you have accessed a portion of the course content beyond the standard refund threshold but experienced significant issues
• For subscription downgrades processed mid-billing cycle
• When technical problems prevented full access to purchased content

6. Course Credits and Alternatives

Instead of a monetary refund, we may offer course credits or the ability to exchange your purchase for a different course of equal or lesser value. This option may be available in situations where standard refund eligibility has expired.

7. Cancellation Policy

7.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellations will take effect at the end of the current billing period, and you will retain access to content until that date.

7.2 No Future Charges

Once cancelled, your payment method will not be charged for subsequent billing periods. However, cancellation does not automatically trigger a refund for the current period unless eligible under the terms outlined above.

8. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting us, your account may be suspended pending resolution. We encourage you to reach out to our support team first to resolve any billing concerns.

Accounts associated with fraudulent chargebacks may be permanently terminated, and access to all content will be revoked.

9. Promotional Offers and Discounts

Refunds for courses or subscriptions purchased using promotional codes, discount offers, or during special sales events will be processed at the discounted price paid, not the original full price.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our platform following any changes constitutes acceptance of the revised policy. We recommend reviewing this policy periodically.

11. Contact Information

If you have questions or concerns about this Refund Policy, please contact us:

Skillino
ul. "William Gladstone" 42
3703 g.k. Georgi Benkovski
Vidin, Bulgaria

Email: help@nedinvest-za.com
Phone: +359888982536

12. Good Faith Policy

We trust our users to act in good faith when requesting refunds. Abuse of our refund policy, including excessive refund requests or patterns suggesting fraudulent behavior, may result in account suspension or termination and denial of future refund requests.

Our goal is to ensure your satisfaction with our learning platform while maintaining fair and sustainable business practices. We appreciate your understanding and cooperation.